Frequently Asked Questions
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When you subscribe to our service and fill out your preferred dates and times, your membership will start on the first available preferred day you selected. Please note that your billing date will be the day you made the payment.
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We currently service residential and commercial properties in Livermore CA, Pleasanton CA, and Dublin CA.
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1. Save Time and Effort
Time-Saving Convenience: Picking up dog poop is time-consuming and often unpleasant. By hiring a professional service, you can free up valuable time to focus on other important tasks or simply relax and enjoy your yard.
Consistent Care: No more forgetting to pick up after your dog. A regular, scheduled service ensures your yard stays clean without having to remind yourself or juggle it into your busy routine.
2. Maintain a Clean and Tidy Yard
A Cleaner Outdoor Space: A yard full of dog waste is unsightly and can leave unpleasant odors behind. Our service ensures your lawn remains pristine, neat, and enjoyable for you and your family.
Boost Curb Appeal: A well-maintained yard can significantly improve the appearance of your property, which is especially important if you have guests or are considering selling your home.
3. Promote a Healthier Environment
Prevent the Spread of Harmful Bacteria: Dog poop is a breeding ground for bacteria and parasites like E. coli, giardia, and worms, which can spread to your family, pets, and even the local water supply. Regular waste removal reduces these health risks.
Reduce Risk of Parasites: Dog waste can also attract pests like flies and rodents. By keeping your yard clean, you can avoid infestations and reduce the chances of your dog picking up fleas, ticks, or other parasites.
4. Safe for Children and Pets
Playtime Without Worry: With children or other pets running around, it’s important that they aren’t exposed to harmful waste. A clean yard ensures that your kids and pets can play safely without the risk of coming into contact with dangerous bacteria or parasites.
Promote Better Pet Health: Regular waste removal can help your dog’s digestive health, especially if it keeps their waste from sitting around and attracting flies, which can lead to health issues.
5. Environmental Benefits
Eco-Friendly Disposal: We use environmentally responsible practices for waste disposal, so you don’t have to worry about the negative impact of dog waste on local ecosystems.
Sustainable Practices: Many services (like ours) use biodegradable bags and follow eco-friendly disposal methods, helping you do your part for the planet.
6. Stress-Free Experience
No More Stress or Dirty Hands: Let’s face it—picking up dog poop can be a gross and unpleasant task. When you hire professionals, you can avoid the hassle and dirty work, and rest assured that your yard will be clean and hygienic.
Peace of Mind: Knowing that you have a reliable, consistent service means one less thing to worry about. You can focus on enjoying your yard without the burden of regular cleanups.
7. Flexible Scheduling and Tailored Services
Custom Solutions for Your Needs: Whether you need a one-time cleanup or weekly visits, you can choose a schedule that works best for you. This flexibility allows you to adjust the service as your needs change.
Service for All Types of Yards: Whether you have a small apartment balcony or a large backyard, a dog poop removal service can accommodate your yard size and pet needs.
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No, you don't need to be home for our service!
Our professional team is fully equipped to access your yard and handle the poop removal without requiring you to be present. We can complete the job as long as we have access to your yard (whether through a gate, side entrance). Many of our clients provide us with a gate code, or leave a designated area open so we can service their property while they're away.
If you have any specific instructions or concerns about the property, simply let us know in advance, and we’ll make sure to follow them.
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Yes, you can change or cancel your service at any time!
We understand that life can be unpredictable, and we want to make sure our services work for you. Whether you need to adjust your schedule, change the frequency of visits, or even cancel your service, it’s simple to make adjustments.
Changing Your Service: You can easily modify your service (e.g., changing the frequency of visits or updating your address) by logging into your account on our website after you’ve purchased your subscription. Simply make the changes through your assigned account, and we’ll update your service accordingly.
Canceling Your Service: If you need to cancel your service, you can do so anytime through your online account. Just follow the cancellation process, and we’ll confirm your request. Please note that any cancellations made after a service visit may result in a charge for that visit, depending on our cancellation policy.
We’re here to make things as flexible and easy as possible for you. If you need assistance or have any special requests, feel free to contact us, and we’ll be happy to help!
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We strive to provide the best possible service, but if you ever find an issue with your service, we want to make things right! Here's what you can do:
Contact Us Right Away
If you're dissatisfied or notice anything that wasn't done to your satisfaction, please reach out to us as soon as possible. You can contact us via phone, email, or through our website’s customer support portal. The sooner you let us know, the faster we can address your concern.Provide Details
When contacting us, please provide specific details about the issue. Whether it's a missed area, a service quality concern, or any other problem, the more information you provide, the easier it will be for us to resolve the situation.Request a Re-Clean or Resolution
If the issue is related to a missed spot or incomplete service, we’ll be happy to schedule a re-clean at no additional charge. Our goal is to make sure your yard is perfectly clean and up to your expectations.We’ll Make It Right
If for any reason you are still unsatisfied after the re-clean or resolution, please let us know. We are committed to customer satisfaction, and we’ll work with you to find a solution that meets your needs, including offering a refund or credit if necessary.
Your satisfaction is our top priority, and we’re here to ensure your yard is always clean and safe!
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Yes, we do!
We offer our dog poop removal services for both residential and commercial properties, including dog parks, apartment complexes, businesses, and more.
For commercial properties, we recommend reaching out to us directly for a custom quote, as larger properties or high-traffic areas may require special considerations or tailored services. We're happy to work with you to create a cleaning schedule that meets the needs of your space.
Feel free to contact us, and we’ll provide a quote based on your specific requirements!